Personal Care
Our Process
We recognize that your needs are unique. Using a structured process, we ensure that the knowledge we have used to care for hundreds of patient's like your loved one, can be used to create the right solution for you.
This is how we ensure that you and your loved one get exactly what you need:
Initial Needs Assessment
After gathering information regarding your needs on our initial call, a complimentary in-home visit will be scheduled with you and the loved one who may benefit from our care.
During the free home visit, we will meet your loved one and those currently involved in their care. Needs will be discussed and levels of care will be determined which allow for optimal care and help achieve your goals for care.
After the initial assessment, a more detailed clinical assessment from a licensed clinician (RN or PT) may be recommended. This is necessary when ongoing medical services are needed as part of the overall care plan.
Custom Care PlanUsing information from the initial interview and assessment, a customized care plan will be created. This care plan will be reviewed and amended until it meets your exact needs.
Caregiver MatchingBased on the services on your customized care plan, as well as the personality and interests of your loved one, a caregiver will be selected, who best meets your needs. We carefully track caregiver skills, interests, and personality types to find the best person for you.
It is our commitment to find the right person for your loved one. If there is ever any concern about a specific caregiver, we will search for and provide a replacement.
Ongoing AssessmentsCare is supervised regularly by a Care Manager and/or Clinical Supervisor. Daily care notes are regularly reviewed and caregivers communicate any changes in condition or needs directly to the Care Manager.
As needs change, our staff is ready to meet your requirements and can be reached 24 hours a day.
By following our proven process, we make sure that you have the right person, performing the right care, at the time that you need it the most. 
